Refund Policy
Last updated: January 10, 2025
Effective date: January 10, 2025
Refund Summary
We offer flexible refund options to ensure customer satisfaction. Most digital products can be refunded within 30 days, while physical products have a 60-day return window.
Refund Timeline
Digital Products
30 Days
Full refund available
Physical Products
60 Days
Return shipping required
Subscriptions
14 Days
Pro-rated refunds
Eligibility Criteria
Eligible for Full Refund
- Products not used or accessed extensively
- Technical issues preventing proper use
- Billing errors or duplicate charges
- Products not as described or defective
- Cancelled before service activation
Not Eligible for Refund
- Digital products used extensively (over 80% completion)
- Custom or personalized products
- Products purchased with special discounts over 50%
- Refund requests beyond the specified time limits
- Violation of terms of service
How to Request a Refund
1
Contact Support
Email us with your order details2
Provide Info
Share reason and order number3
Review Process
We review within 24 hours4
Receive Refund
Processing takes 3-5 business daysRequired Information
- Order number or transaction ID
- Email address used for purchase
- Reason for refund request
- Screenshots or documentation (if applicable)
Special Circumstances
Partial Refunds
In some cases, we may offer partial refunds:
- Products used beyond trial period
- Subscription cancellations mid-cycle
- Damaged physical products (partial value)
- Special promotional purchases
Store Credit Option
As an alternative to refunds, we offer:
- Store credit with 20% bonus value
- Product exchanges within same category
- Upgrade options with credit applied
- Extended warranty or support packages
Processing Times
Payment Method
Processing Time
Notes
Credit Card
3-5 business days
Depends on card issuer
PayPal
1-2 business days
Instant to PayPal balance
Bank Transfer
5-7 business days
International may take longer
Digital Wallet
1-3 business days
Varies by provider
Need Help with Refunds?
Our customer support team is here to assist you with any refund questions or concerns.
Email:
editor@jetbt.org
editor@jetbt.org
Phone:
+91 9898985116
+91 9898985116
Support Hours:
Monday - Friday, 9 AM - 6 PM
Monday - Friday, 9 AM - 6 PM
Average Response:
Within 24 hours
Within 24 hours
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